Shipping: Our standard shipping is USPS Ground.  Please allow 5 to 10 business days for your shipment to arrive. Special orders will take longer.

Return Policy:  If you are not completely satisfied with your purchase, you may return the unused product within 30 days of receipt (as indicated by UPS) for an exchange, store credit for a future purchase or refund of the purchase price of the merchandise. Returns will not be accepted after the 30 day limit. Items must be in new condition with tags and packaging in place. Used, abused, or broken after use items will not be accepted.

Shipping charges will not be refunded.

For your protection, we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments

In the unlikely event that the incorrect item is shipped to you (i.e. you ordered a bridle and received fly spray) please contact us for return instructions. Please contact the carrier (UPS etc.) immediately if your shipment arrives damaged.

Distance Horse Gear does not accept returns for clearance, closeout or custom color/size items.

If an item breaks or becomes damaged during normal use because of a manufacturing defect Distance Horse Gear will repair, replace, or refund the purchase price of the returned product as dictated by the manufactures warrantee.

Please include a copy of your sales slip and Packing List with your return and send to:

Distance Horse Gear
1803 E. Trapnell Road
Plant City, Florida, 33566
 

Thank you for your continued patronage.