Order Form Information: When you place an order, request e-mail updates, request a catalog, or participate in a promotion, contest, or survey, we may ask for some or all of the following: name, address, phone number, and e-mail address. If you place an order, we may ask for credit card information. This information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail.

We maintain a record of your online, catalog, and store purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address. If you send an electronic gift card to someone, you will be asked for the E-mail address of the recipient. We never use these e-mail addresses for any other purpose.

We often use testimonials from our customers in printed material or on our Web site, but only when we have express permission to do so. Testimonials come from customer comments sent directly to us.

IP Address: Your IP address may be used to help diagnose problems with our server and to administer our web site. Your IP address also may be used to analyze broad demographic information, user patterns and site usage.

Common Questions: Do I need log in to order from DistanceHorseGear.com? Yes. You may find it more convenient if you sign up for an account with us. In your account we can store your name/address and billing information so you do not have to enter that information during future shopping visits. Only the last four digits of your credit card numbers are displayed for easy identification.

How do I update my personal information? You can update your information online in My Account. Log in with your E-mail address and password, and then click Sign In. The account information we currently have in our system will be displayed. If you have any difficulties give us a call at 813-731-5720

Does Distance Horse Gear, owners and operators of DistanceHorseGear.com use cookies? DistanceHorseGear.com does use cookies to make your shopping experience more efficient, convenient, and personalized. Cookies are not required for you to browse our site; however, they are required for you to shop our site or to place an order.

After you make a purchase, for your convenience we will still send e-mail order confirmations and information about your order. We may also contact you by phone or by mail if we have questions regarding your order.

Security How do I know DistanceHorseGear.com owner and operator of DistanceHorseGear.com, is a secure site? We use state-of-the-art technology to encrypt your personal and financial information before it is sent. The ordering area of our site is protected this way and is referred to as “secure.” You never have to worry when you send us your credit card information.

Does Distance Horse Gear, owner and operator of DistanceHorseGear.com, use SSL technology? Yes. Secure Socket Layer (SSL) technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site, making it useless to anyone but Distance Horse Gear.

How do I know when I am in secure mode? If you look at the Web site address in your browser window, non-secure sections of our site begin with “http://.” When you move to a secure area, the address changes to “https://”; the “s” means secure. You will also see a lock displayed in the lower right-hand corner of your screen.

If for any reason you cannot access a secure area of our site to place your order, please call 813-731-5720 or send us an email at debbie@distancehoresgear.com .

What about Policy Updates? Any changes to our policy will be made on this page so that you are always aware of what information we collect and how we use it.

If you have any further questions, please feel free to contact us at debbie@distancehorsegear.com